Accessibility

This accessibility statement applies to Smokefree Hampshire website:

This website is run by Thrive Tribe. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 200% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

My Computer My Way has advice on making your device easier to use if you have a disability and the AT Hive can help you find assistive technologies that work for you.

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email: hello@smokefreehampshire.org.uk
call: 0800 772 3649
Smokefree Hampshire, Thrive Tribe, Queen Elizabeth Olympic Park, Plexal, Here East, London, E20 3BS

We’ll consider your request and get back to you in 7 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Thrive Tribe is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images that should have alt text do not have text descriptions. There is also a map on the Find support near you page which does not have text alternatives. This fails WCAG 1.1.1 Non-text Content (A).
Some pages do not have H1 headings, and the Privacy Notice and Complaints and feedback pages are missing heading structure. This fails WCAG 1.3.1 Info and Relationships (A).
There are contrast issues on the sign up page for reminder text and error messages. This fails WCAG 1.4.3 Contrast (Minimum) (AA).
Pages do not support enlargement of visually rendered text, including controls and labels using text. This fails WCAG 1.4.4 Resize text (AA).
Navigation content experiences clipping at higher magnification. This fails WCAG 1.4.10 Reflow (AA).
The FAQ accordions are not accessible to keyboard. This fails WCAG 2.1.1 Keyboard (A).
The carousel on several pages autoplays and there are no controls to stop it. This fails WCAG 2.2.2 Pause, Stop, Hide (A).
Some links across the platform are either duplicated or missing descriptive text. This fails WCAG 2.4.4 Link Purpose (In Context) (A).
The Burger menu does not trap focus or close when a user leaves the menu. This means that some page content is obscured by the menu when focussed. This fails WCAG 2.4.11 Focus Not Obscured (Minimum) (AA).

If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Feedback and contact information’ section of this statement.

Disproportionate burden

At this time, we have made no claims of disproportionate burden.

Content that’s not within the scope of the accessibility regulations

At this time, we have not identified any content that is not within scope of the accessibility regulations.

What we’re doing to improve accessibility

Thrive Tribe is working through best practices and working with our expert partners to ensure this site is accessible and compliant.

Preparation of this accessibility statement

This statement was prepared on 31/03/2025. It was last reviewed on 31/03/2025.

This website was last tested on 30/03/2025 against the WCAG 2.2 standard. The test was carried out by All Able Ltd.

A representative sample of pages of the website was tested. Testing was composed of a mixture of manual, semi-automated and assistive technology testing.